Return and Refund Policy

Thank you for shopping at TheKnottyTales operated by TheKnottyTales.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions


Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TheKnottyTales, D-66 Second Floor, Sector 2 Noida.
  • Service refers to the Website.
  • Website refers to TheKnottyTales, accessible from theknottytales.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights


You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 30 days from the day on which We confirm the request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refund


In order for the Goods to be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The communication attempts were made within the first 24 hours.

The following products cannot be returned:

  • The supply of products made to Your specifications or clearly personalised.

We reserve the right to refuse refund of any merchandise that does not meet the above return conditions in our sole discretion.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: